Do not buy anything from this company!!! I ordered 2 scooters from "safer" wholesale (A.K.A. Great Sports) on April 15. The scooters were delivered on April 27. The salesman Charlie (Chuck) told me that the certificates of origin were at the company offices in Illinois and Chuck told me specifically that once I received the scooters, I needed to email customer service and request the certificates and they should be in my mailbox (Florida address) in 2 to 3 days. On 4-28, the day after the scooters were delivered, I emailed customer service and requested the certificates of origin. I got a reply from Allie in customer service who said, "I have requested that paperwork from the manufacturer for you. As soon as I receive it in from them I will get it processed and mailed out to you immediately. Typically this whole process does not take longer than 2-3 weeks at the very most." After 3 weeks of waiting, I called customer service and was told by yet another rep that this process can take FOUR weeks. Then after a full MONTH of waiting, I emailed Allie in customer service and DEMENDED to know where my certificates were. I got a reply from Brittney in customer service which said "I received your paperwork in from the manufacturer on May 24th. I processed it and mailed it out to you on that same day. You should be receiving your paperwork shortly". On June 6th my patience ran out. I emailed Brittney back and DEMANDED to be contacted by somebody with authority or I would report this to my local attorney general, I was immediately called by GINA, who stated that she would reprimand those who lied and mislead me. Gina PROMISED to start the process all over and request new certificates of origin from the manufacturer and promised to overnight the documents to me. Gina also said that she would keep me posted as to what "solutions" were reached. It has been 3 days and NO WORD FROM GINA. Obviously it is GINA'S JOB to BS and "pacify" customers who are being SCAMMED. It has now been OVER 6 WEEKS since the units were delivered and my scooters are GATHERING DUST and USELESS TO ME because I cannot register them without the CERTIFICATES OF ORIGIN. ALSO, BOTH scooters have electrical problems with the lights and one has engine problems and requires so many restarts that the starter and battery are failing prematurely. Can you say INFERIOR PRODUCTS? So far, I have been LIED TO by CHARLIE (Chuck) the sales rep, I was then LIED TO by ALLIE in customer service, then LIED TO by BRITTNEY in customer service, now I'm being PACIFIED by GINA. I know full well that this company has NO INTENTION of resolving this matter in a timely manner IF AT ALL (I believe the latter), but they certainly TOOK MY MONEY in a hurry. My mistake was NOT RESEARCHING SAFER WHOLESALE on usacomplaints.com. I repeat... Do not order from this company. It is *AMAZING* that this company is allowed to continue RIPPING CONSUMERS OFF after YEARS of complaints such as this and others posted here, as well as those posted on usacomplaints.com. I see that saferwholesale.com has their spies responding to these complaints and FURTHER deceiving those who have been wronged by their employer. To those, I ask this question: "HOW DOES IT FEEL, DEEP DOWN IN YOUR HEART OF HEARTS KNOWING YOU ARE AIDING AND ABETTING A BLATANTLY CRIMINAL COMPANY like safer wholesale??? Hey, it's a paycheck RIGHT? People, don't believe the posts from this company's representatives stating that safer wholesale, Great sports inc. Will work to resolve these issues, they do NOT. This company is NOT a "great sport" nor is there anything "safer" about dealing with them. PAY MORE and BUY DIRECT FROM A DEALER even if it means driving a few hundred miles. At least you will have direct access to a company that WILL work with you or refund 100% of your money should the product be defective or unsatisfactory.
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