The best way for me to describe what has happened is to copy and paste the communications that I have had, I am furious, Doubleday is interfering with my ability to pay my bills today. See the following:
MESSAGE:
I have been declining the feature selections except for 1 and
it seems like I am having to do it more than once a month. Today on my bank statement I see a pending charge, I have copied and pasted the transaction below. I have not ordered any other books, and to not feel that I should have to pay this. 07/05 5968 BMC*DOUBLEDAY BOOK $42.46
REPLY:
Dear Member,
Thank you for contacting us. We received your payment and it was applied to a recently shipped featured selection. We are sorry you were sent an unwanted Featured Selection, but we did not receive a response telling us not to send it. Of course, it’s no problem to return the selection to us. You can return the package through the Post Office at the Media Mail rate to: Product Return Center, Hanover, PA 17332. We will credit your account or the credit/debit card or PayPal used as soon as the return is
received. As a reminder, Featured Selections are sent automatically unless we receive your response instructing us not to send it (or to send something else in its place). The fastest and easiest way to respond is on our website or by phone (in both cases, you’ll get confirmation right away). Please feel free to contact us if you have any additional questions.
MY RESPONSE:
you did receive a response from me on June 6 and on June 23 I declined orders below is copied and pasted, on June 4 you guys shipped me 2 books that I actually wanted and the payment for these was taken out of my account on 06/16.
Title Response
Split Second: Catherine Coulter Declined on: 07/05
The Silent Girl: Tess Gerritsen Declined on: 07/05
Now You See Her: Michael Ledwidge, James Patterson
Smokin' Seventeen: Janet Evanovich
Declined on: 06/23
Declined on: 06/23
Buried Prey: John Sandford Declined on: 06/06
One Summer: David Baldacci Declined on: 06/06
10th Anniversary: James Patterson, Maxine Paetro
Chasing Fire: Nora Roberts
No reply by 06/04 Automatic Shipment
No reply by 06/04 Automatic Shipment
I should not have to be doing this 3 times a month, these were just barely over 2 weeks apart. This is UNACCEPTABLE your system wont even show me what has been ordered or shipped. I will return the package as soon as I receive it but I am VERY dissatisfied with this situation. You guys are scamming people if you expect anyone to be able to remember 3 times a month to go on your website to decline feature selections and it is not right, I think that 1 is reasonable 2 is pushing it and 3 just wrong, and then you wont even provide a phone number to be contacted for issues, someone needs to call me @ (XXX) XXX-XXXX to straighten this out I want to speak to a live person on top off all of that I checked my account again today and have 3 not 1 charges showing up. One processed yesterday in the amount of $42.46 and 2 pending transactions are pasted below, if this is not resolved I will be contacting BBB.
Check Card Holds for: AT WRK RG CK *0141
Date Descending Description Hold Amount
07/06 5968 BMC*DOUBLEDAY BOOK $41.46
07/05 5968 BMC*DOUBLEDAY BOOK $42.46
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