Company or organization information:
Smart Certify Direct
25400 US 19 N.#285
Clearwater, FL United States 33763
(180) 653-4933
Complaint information:
Complaint #: *
Complaint Type: General Complaint (not a car maker)
Date Received: 3/3
Primary Complaint Classification: Guarantee or Warranty Issues
Secondary Complaint Classification: Product Quality
Complaint:
On 3/26/04 I was suckered into buying an online class I can get for free at my MANPOWER (Temp. Company) branch. I have had repeated (10 plus) problems with the class (ERRORS on the program that tech support has never fixed). I have been given every excuse as to why the program does not work (they try to say it's my computer, I have been to other peoples houses and used their computer, and had the same problems). Every time I email, or call, I get 5 new things to try, to no avail. I was told to "Downlaod this patch, tweak this setting so on and so forth." When I ask for a refund, I get the run around and was told by the accounting department that there is no "Satisfaction Or You Money Back" policy. I was also told that if I emailed proof that I was signed up with Manpower that I would get my money back. After I sent the proper proof, accounting told me "We never got it". These people are double talkers and are as slippery as a greased pig. I want to cancel the training and get my $55.52 back ASAP.
Desired Settlement: Refund
Settlement Explanation:
I want my money back, and they should never call my house again.
Customer Service Rep: Mr. John Montgomery
Product or Service: CIW Online Class
Model Number:
Account Number: *
Order Number:
Salesperson: Mr. John Montgomery
Payment Made: Partial Payment Made
Purchase Price: 500
Disputed Amount: 55
Payment Method: Credit Card
Purchase Date: 2/26
Problem Date:
Complaint Dates: 2/27,3/1,3/3
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