Date Received: 1/19 1:12: 06 PM
Primary Complaint Classification: Refund Practices
Secondary Complaint Classification: Delivery Issues
Complaint:
I have puchased this jacket back in dec 11th. 2004. I received on Dec. 20th. 2004 not only the wrong jacket but i wanted a XXL i received a L. I have contacted this company numerous times by phone as i have the records from my sprint phone bill. The company has given me the run around since i got the wrong jacket. I notified them of the mistake and they told me they would 2nd day air the right jacket to me as it was a christmas present.
That never happened. I called and emailed them to cancel this order on the 23rd. They said at that time the refund will be there as soon as they receive the jacket. I told them I want this to be returned and want to know how to do it. They said they would have ups pick it upwell nothing hapened.
I called on the 28th of dec. They told me they would send a ups pick up out that day. Well that never happened. I talked to them again on the 30th trying to get this jacket picked up and do it thier way and waited till the 6th of january for this pick up. I grew tired of waiting and called on the 6th and asked for a account number so i could ship this to them and have a tracking number so i could have proof it arrived. True I chose to send this 2nd day air rather than ground.
This has been going on since the 20th of dec. And I have been very patient with this company. And even though i have sent it 2nd day air rather than ground I should receive a full refund of $82.94. There own policy returns will be refunded up to 2 weeks from the returned date of jan. 6th 2004 11:37 am. Per UPS Tracking number F0489456177. I know that technically they received the jacket and two weeks is tomorrow however This has been going on for so long I was hoping you could get my full refund as i feel i am more the entitled to that.
Thank You very much and at the least maybe put some kind of warning out for other consumers as i would not wish this experience on anybody. Thanks Again for your time. John T. McKee Please contact me at xx. Was paid for with my visa card
Desired Settlement: Refund
Settlement Explanation:
I want my full refund of 82.94. Thank You
Customer Service Rep: Mr. Matthew,
Product or Service: Leather Jacket
Model Number:
Account Number:
Order Number: 2758
Salesperson: Mr. Matthew
Payment Made: Yes
Purchase Price: 8294
Disputed Amount:
Payment Method: Credit
Purchase Date: 12/11
Problem Date: 12/20
Complaint Dates: 12/20,12/23,1/6
The bureau that will handle your complaint is:
BBB of New Jersey
1700 Whitehorse Hamilton Square, Ste. D-5
Trenton, NJ 08690 -3596
Email: info@trenton. BBB.org
URL: www.trenton. BBB.org
Phone: (609) 588-0808
Fax: (609) 588-0546
Copyright 2004 Council of Better Business Bureaus, Inc. All rights reserved. To report problems with this service, please visit our contact form.
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