Contact Information for BBB (Better Business Bureau).
I will post a similar complaint made to the State Atty General.
(Feel free to cut — paste to file your own complaint).
These crooks selling "poison" and defrauding consumers should be behind bars.
Company or organization information:
Berkely Premium Nutraceuticals a.K.A. Wagner Nutraceuticals
1661 Waycross Road
Cincinnati, OH United States 45240
(800) 285-4645
www.altovis.com
Complaint information:
Complaint #: XXXXXXX
Complaint Type: General Complaint
Date Received: 5/21
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Advertising Issues
Complaint:
Advertising Practice is illegal.
Selling practice is illegal.
The Merchant:
Wagner Nutraceuticals, Cincinnati, OH
a.K. A
Berkeley Premium Nutraceuticals
- is advertising several products, on a daily basis, through various media, including "television advertising
- products include:
Altovis
Avlimil
Enzyte
Rogisen
Rovicid
Ogoplex
Illegal Advertising:
Named Merchants offer FREE 30-day sample with NO FULL DISCLOSURE in their advertisement that if you participate in the FREE offer, you will AUTOMATICALLY and WITHOUT YOUR KNOWLEDGE or AUTHORIZATION be enrolled in a "monthly program" (where they ship you product and bill your credit card every month - all without "Consumer knowledge" or "authorization").
NO FULL DISCLOSURE of SERIOUS and NEGATIVE side effects to the consumer's health.
Illegal Selling practice:
Named Merchant allows you to "cancel" monthly enrollment (online or by telephone), HOWEVER - they IGNORE your cancellation AND SHIP THEIR PRODUCT (billing the unsuspecting consumer - I have PROOF of my timely cancellation). Even when the cancellation occured immediately after the FREE product sample was received and found to be BAD with SERIOUS and NEGATIVE side effects to the consumer's health.
Their Customer Service has been "instructed" to REFUSE to take RETURNS and give the consumer any "bogus" reason to not accept returns.
Desired Settlement: Refund
Settlement Explanation:
1. I want a refund for $XX - that was "illegally" billed to me
2. I want the merchant and it's affiliates "black listed" for illegal and deceptive practices
Customer Service Rep: Declined to Give Full Name or Number
Product or Service: ALTOVIS, AVLIMIL, ENZYTE
Model Number:
Account Number:
Order Number:
Salesperson:
Payment Made: Yes
Purchase Price: XX
Disputed Amount: XX
Payment Method: Credit Card
Purchase Date: XX/XX
Problem Date: 5/13
Complaint Dates: 5/14,5/17,5/18
The bureau that will handle your complaint is:
Cincinnati BBB
898 Walnut Street
Cincinnati, OH 45202 -2097
Phone: (513) 421-3015
Fax: (513) 621-0907
Email: [email protected]
WWW:http://www.cinbbb.org
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