The tracking tool and email communicaiton is terrible. When the tracking status of the shipping says "NOW ON TRAILER 119917 LOADED FOR DELIVERY" one would assume that it will be delivered the same day. I wasted a whole day waiting for the delivery that doesn't happen.
If you can't provide the right tracking information on your website, then DON'T. If you expect your customer to call to schedule an appointment for delivery, then DON'T PUT THE WRONG ESTIMATED DELIVERY DATE IN ONLINE TRACKING. If you don't care about your customer, DON'T BE IN THE SERVICE BUSINESS.
0 comments