I have been a regular customer at Starbucks in Ennis, Texas for going on 2 years now. I am a quiet-natured person who usually communicates as minimally as possible. For the most part, I have had a pleasant experience, but this morning I had an issue with an apparent disgruntled employee, whom I know as Don (who was at this time in charge of making the drinks).
I ordered my regular tall mocha. I waited and waited (for about 15-20 minutes... There were no other customers waiting for their drinks for at least the latter part of 10 minutes), and I finally approached the counter again. This then.By this time I am standing by the counter and Don was just standing there sipping a drink through a straw. His manner of disrespect was quite obvious!
When Don noticed that I was standing there, he made some excuse that he "thought" I had ordered something different this time (or something to that effect). About an additional 5-10 minutes later he placed my drink on the counter. It was the worst mocha that I ever had with a VERY FUNNY TASTE to it. Normally a tall mocha has a whipped topping, this one did not.
Once again I approached the counter and spoke with the short-haired lady that took my order before & explained the taste of my drink to her. This time I ordered a strong coffee (due to the fact that I couldn't see what Don was doing behind the counter). She apologized again & said that the coffee is on Starbucks & that she also bring me a free drink coupon. When she came over to where I was sitting, I asked her where I could go to make a report to Starbuck & she said she didn't know. I asked if it could be Starbucks.com & she said "probably." I told her that I am going to make a report, but not about her. She on to say, "this is Don's last day here." I told her that I knew something was going on, but I wasn't sure what.
Now that Don had caught my attention I sat there and watched & listened for any observation of any vindictive behaviors toward me (due to the fact that by this time he was aware that I was visibly upset). Don started making several under-the-radar comments, seemingly for my benefit, like "I get off at 5:30" (as if to say "if you want to fight, I get off at 5:30"). I don't deserve this kind of treatment!
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