The incident occurred at the Starbucks on Maui in the upcountry Foodland store. I ordered 1 decaf vanilla late and 1 regular vanilla late. I was handed the regular coffee first then the decaf. The coffee cup was not marked, as they usually are. When I got to my car I handed one of the cups to my brother saying I hope that is the decaf. Since the drinks were not marked we tried to taste it but honestly could not tell the difference. Since my brother cannot drink regular coffee, I did not want to guess which one was the decaf. I returned to the store and apologized that I could not remember which one was the decaf. She asked me what hand did I pick up the decaf with. I told her I couldn’t remember (it was 6:30 in the morning and I had not had my morning coffee yet) She then said, "So we have to make it over again?" I was shocked. She was so rude. I told her I would appreciate it if she did. I reminded her that I was a regular customer who comes in every day. She rudely took the coffees and made new ones writing the word "decaf" in big letters across the top of the cup. This was blatantly sarcastic as the cups have this information and all that is required is a check mark, which is what should have been done from the beginning. I thanked her for remaking the coffee and told her, her attitude was not very friendly. She commented "its not my fault you mixed up the coffee." Excuse me!!! I asked to speak with a Manager. She said the Supervisor was on her break. I told her I did not care I want to talk to her now. I was told the supervisor left the store and will be back in 10 minutes. I wait outside the store for the Supervisor to return, only to see her appear from the office in the back of the store. As I am walking in the 2 girls are obviously telling her what happened and the Supervisor is smiling at them. I share my frustrations with the Supervisor who offers me a free drink. Give me a break. This is completely unacceptable. I have worked in the customer service industry for many years and have never treated a loyal customer like this. Starbucks just lost a loyal customer of 2 years who has spent thousands of dollars.
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