Complaint / Review
Commercial Maintenance Chemical Corp
Salesman offered no cost shipment of damaged claim product

I was contacted by one of CMC's sales reps saying that we had a delivery coming that was the remainder of a "UPS damage claim" from a previous order of the product (LSDG Lift Station Degreaser - Granular). During this salesman's communication I specifically asked if there was going to be any charge associated with this shipment, to which he replied, "no". On that condition I consented to the shipment. This was 5-1/2 months after the second shipment as explained below.

I had, in September consented to a "Trial Order" to evaluate the effectiveness of the product in our system. As I recall, the total of the "trial order" was not to have exceeded $100.00. We have already paid two previous bills, one for 50 units of product (9-7) ($249.50 plus freight, total $299.49) and another (10-12) for 20 units of product ($99.80 plus freight, total $131.16), the second payment was to avoid any hassle. After the second invoice, I called the company and told them to take us off their call list, to NEVER call me again because an order was never placed for anything past the first shipment.

Two buckets of product arrived a few days after the salesman's call; neither of which have been opened. Two weeks later I received a bill for 100.00 (no units given - pounds?) at $4.99 per unit for a total of $569.76 ($499.00 product and $70.76 shipping).

I did not order this shipment nor do I intend to pay for it. The product is still here unopened and ready for them to issue a return shipping ticket if they want it back. The customer service rep said they cannot take the product back due to any possible contamination. The product is a sewage pump station degreaser! Heaven forbid that any contamination would get in someone's sewers.

The CS rep said that the latest shipment was a fulfillment of an initial 100 pound "trial order", but the previous two shipments totaled 70 pounds, so a fulfillment order should have been no more than 30 pounds. Hmmm

We weighed the two pails of product: 40.4 and 40.8 pounds for a total shipment of 80.4 pounds gross, for which they billed for 100 pounds of net product. Again, Hmmm