This is a copy of the email I just sent to Keurig. Sure, they replace them, but 5 in 16 months??? I don't make more than 1 or 2 cups a day. I am beyond frustration.
I wrote you a letter several days ago and never got a response. Here's the problem. I bought my Keurig from QVC 16 months ago. Today I got my 5th replacement (one was because you sent the wrong model, the others didn't work). First, after confirming my address, you promptly sent it to the WRONG address. It happened to be my son's old apartment, and the new tenant found my phone number on the packing slip and called me. I brought it home, unpacked it, untaped it, cleaned it, set it up, filled it with water, heard it pull water from the tank and then... Nothing. So, I started over... 4 times I reset it, 4 times I took it apart and cleaned it, and 4 times... Nothing. Needless to say, I was a little angry. So I call Keurig who is very sorry about this (yeah right) and will send me a replacement AGAIN. Another week with instant coffee. I checked it every 15 minutes, nothing. Then, an hour later, it was ready to brew. So I brewed. It worked all the way with the wierdest noise I've ever heard (perfect for a haunted house). I was on the phone with a friend that commented on the horrible noise coming from it. I know a lot of people with Keurigs that never have a problem. I brew one stinking cup a day and look what I get. I have appliences that are 30 years old that work better than this. I Googled Keurig and found there are a lot of problems similar to mine... I'm just lucky I guess. So here's the deal. Go ahead and send the new one, and find a way to compensate me for my trouble and inconvenience and having to deal with condescending customer service people that are sooooo very sorry. Next, work on fixing this overpriced piece of crap. It makes fantastic coffee... I bought one for my son and his works fine. It would also be nice if I actually heard from you this time, but I won't count on it. Yeah, I'm pretty damned frustrated right now.
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