I put an order for overnight shipping on Friday. Paid $17.00 for overnight shipping. Received mail from NM recently that it'd been delivered. While it did not appear today, I approached NM via online talk about it. This is actually the discussion:
Nancy Machines: We truly apologize for almost any frustration this might have triggered.
Karen Machines: One minute please while I study this for you personally.
Shirley: I taken care of overnight shipping and obtained e-mail recently that it'd been delivered, however it didn't appear today.
Karen Machines: I'm so sorry, but we don't have deliveries about the weekend. Your deliveries on just Monday thru Friday. Therefore an order put before midday on Friday having a one-day shipping is likely to be shipped on Monday, 05.09.11.
Shirley: then your $17.00 cost for overnight shipping is likely to be removed?
Karen Machines: I'm sorry, however the purchase is on-schedule therefore there's not really a reimbursement to get.
Shirley: are you kidding me? I am paying $17 following day shipping and certainly will not have it for 3 days?
Shirley: who do I consult with at NM to challenge this cost?
Karen Machines: I'm sorry, but our deliveries derive from business days. This purchase is on-schedule.
Shirley: Karen, three times isn't overnight shipping
Shirley: please inform me to whom I ought to talk at NM about that.
Karen Machines: On second and that I can get you used in a boss.
Shirley: thx
Nancy Machines: I'm sorry, but per my boss, you might decline the shipping about the bundle and allow it to return to us and when we get the product back in the factory then we shall credit the consideration.
Shirley: how could it be being delivered?
Karen Machines: FedEx may provide the bundle for you on Friday.
Shirley: FedEx was throughout my road today. Why would you claim they do not provide on Sunday? I noticed the vehicle come by my home many times nowadays,
It had been delivered recently (based on the mail I obtained from NM), and so I hardly understand the "no delivery on Sunday" factor since Fedex does Saturday delivery.
Karen Machines: I'm sorry, but despite the fact that FedEx makes deliveries on Sunday, our deals are just shipped Monday through Friday.
(is this appropriate?)
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