HSN shipped me the defective jewelries. So I called customer services and spoke to the supervisor. His name is Steve, no last name here, they don't want to show their last name on their email as well. Steve told me that he had waived the EZ return labels and I sent those orders back to them along with the others. When their return department processed the refund, they used those EZ return labels and deducted the fees out from my the other orders which were defective as well. I had tried to save them the fees and put them together in one package and they turned around and charged those fees back to those orders which is $6.95 for each. That is wrongful.
I had contacted them several times by emails and phone and spoke to another supervisor name Steve as well. He told that he will process the credit back to my account and it would appear within 72 hours on 4/5. I waited until 4/14 and did not see the credits in my account yet, so I emailed their customer services again.in the meantime, they did not even sent me a letter explaining why the credits did not process, that is very bad service and unprofessional for a big national television network like them. None of them wanted to read my explaination or looked deeper into the situation here. It is such a waste time to deal with them. First at all, they don't have the VP Senior of customer services name to contact with neither by phone nor by emails nor letter. They don't provide the services and honor the services that they promised to customers and I am a longtime customer and buying thousand and thousand dollars to their network and they turn around and cheat and treat a customer like me with a little of return label fees. This is absurb and ridiculous. They already lose a customer like me. I don't want to buy or do any business with them in the future.
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