The experience I had with the "salesman" at Enterprise on St. George
Avenue/Rte 35 in Colonia, NJ still upset me months later. Right now, I am nervous since I slipped a note under the door Saturday afternoon and don't want any trouble since I am sure this is what Enterprise management wants their people to do when a customer asks for refunds and this guy is also a victim.
But, if Enterprise encourages this type public lecturing made me uncontrollably sob in the office after I was told about my not reading what I signed when I asked for the insurance to be
canceled retroactively and my total misunderstanding about what type of insurance I purchased. If this is what Enterprise does, I want a full refund as well as some punitive damage award due to the stress this experience has caused me. I am a hard-working person who tries to be ethical and kind - who has made many mistakes but thank God still has a conscience.
The Manager (in front of staff and customers) went on and on how if I had had an accident, I would have immediately looked to Enterprise and their insurance company and not mine - I doubt that
companies operated that way when they find out redundancy in coverage. I
wonder and will find out what happens if Enterprise's insurance
provider actually pays out anything when a customer has their own
policy/polices. He said he was being more than fair to give me half a refund.
In the end, an articulate, educated and extremely nice trainee brought me home and even brought my groceries to the door since I couldn't do it. I rented a "weekend special" plus, I recall, one additional day. My son drove himself back to his NJ school with my car (freshman can only have a car on campus for no more than 2 weeks/year).
There's more to the story since another nice trainee who rented me the car got me interested in checking out sales of rental cars and I spent a good amount of time the day the rental was return with great people at an Enterprise Sales Office.
I remember thinking it odd that getting back the rental at the exact minute may have been an issue even though I spent a good deal of time at an Enterprise Sales office and thought that would excuse me I got the impression about being late may be an issue.
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