Living at this complex has been the worst experience of my life. Do NOT
be fooled by their persuasive words and upgraded units... This place is a
HEALTH HAZARD. My roommate and myself have lived here for two years,
and the new management taking over during the Summer of 2010 seemed
promising, but they have brought nothing but superficial changes, rent
increases, and frustration.
First, in the summer of 2010 our
building was infested with cockroaches. After ten series of bombing,
baiting, spraying, and fumigating, myself and my roommate still kill
around 10 cockroaches a day. They roam our kitchen, bathrooms, bedrooms,
crawl in our clothes and on our belongings all day. There was no
apologies or compensation for the constant trouble we had to go through
for this issue.
Then, in November we got infested with BED
BUGS. We had to clear our kitchen of everything (including the fridge!),
strip our beds, turn over our furniture, bag our clothing, and live
like this for three weeks with no compensation. Our requests to move to
another unit in the complex were ignored. Mattresses still line the
dumpsters as other renters experience the same.
As of today,
when temperatures are reaching the high 90's in Phoenix, the complex
refuses to turn on the air conditioning. Our air temperature in our
apartment, as well as other of our friends, has stayed around 90-95
degrees over the past three week, and the office tells us they will not
turn on the air until early May. The office has been informed that the
air being this high in the apartment is AGAINST THE LAW, according to
Tempe city codes, they still refuse to even consider turning it on.
Although having the utilities paid seems great, this does not mean that
they can break Tempe city laws of an adequate thermal environment. The
apartments on either side of this complex, whom also have utilities
paid, have their air conditioning turned on.
What the new
management company HAS had plenty of time and money to put into this
complex has had ZERO benefit to the residents. They renovated their own
leasing office on site (which happens to be air conditioned... How nice
for them...). They renovated the pool with superficial flowing fountains
that are extremely loud, built a bocce ball court, painted the
exterior, and purchased flat screen TVs for their own office. The ONLY
renovations they had added to the interior apartments are low-flowing
toilets, which again, benefits themselves as they are paying for the
water.
Dealing with the office has been nothing but stress and
frustration. My roommate and I were screamed at when we complained about
our infestation issues, and the management company argues that the air
conditioning is not a priority for them even while residents and pets
are suffering from heat stroke and health-related issues. They will not
respect you, and they will not treat you as a customer nor a
homeowner... You are only an annoyance to them.
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