Usacomplaints.com » Miscellaneous » Complaint / Review: Ups - LOUSY service. #653990

Complaint / Review
Ups
LOUSY service

UPS is a union style company that pays its employees well. Unfortunately, none of them deserve it because the service truly blows. One recent delivery experience I had was to have my package left down stairs by the mail boxes in the carport area of My 8 unit APT complex; unsigned for. I live upstairs in APT 4. Apparently the driver could'nt be bothered delivering the package to My door. Often times they never even knock or seek a signature, just dropping off a delivery somewhere outside for anyone to nab. Once I had a package delivered 5 miles away to the wrong address. Most recently, I had to return my laptop for warranty work, and the manufacturer sent me a shipping box UPS. Although they dont deliver on wk ends, including the usual turn around it should have been sent back out in 3 to 5 days. However, the first day the empty box arrived at the last minute around 7pm I had finally gone out to take care of some things so the driver did not leave the box for lack of a signature for an empty box. Day 2, same late day delivery after 6p so that I had no time to pack and return it to the depot. Effectively taking 3 days for what should have been a one day turn around. Having sent it 2 day air, it is now in the sixth day of delivery including dormant weekends and should arrive at the mfg with just a 10 day window before the work order was to expire. Thats 12 days just to get it back to the repair center if the work order is not already expired. Never mind the likely 6 day return window after repairs. Not including repair time, something like 18 days to 3 wks to get My pc back. Outrageous no doubt and I'm not even sure the order will not expire before the work gets done. No wonder people hate UPS delivery service. Your all probably cursing whenever you see those UPS commercials on TV.


Offender: Ups

Country: USA   State: Ohio   City: Akron

Category: Miscellaneous

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