Where to begin... We first replaced our broken refrigerator through Aaron's in November 2009. Everything was fine until 2 weeks after we paid it off, when it died. We called Aaron's, and they said there was a 60 day supplemental warranty and they would fix it. They brought us a used stainless LG that was much nicer than ours as a loaner while they were troubleshooting ours. After about a week they called and said corporate would not authorize them to purchase replacement parts and fix ours, but there was a good chance we would be able to keep the used stainless LG fridge instead. They stated that they only had to replace ours with a better or like item. About five days later our old fridge showed up in good working order. When I asked the delivery guy how they fixed it, he said, "we have our own system." I am pretty sure my fridge was fixed with used parts. Fantastic.
Next, we made the mistake of using them to replace our outdated washer and dryer. Whoops. The set was delivered, and because I did not have the old ones out yet, I asked them to leave them in front of the garage. Apparently they dropped them off the truck, because when I went to start the dryer it sounded horrible. They again brought us a loaner and replaced the broken motor mount on the dryer. The washer lasted about another week before we noticed it filled and drained continuously and would stay in the same cycle for hours. Long story short, they had to pick it up and "fix" it three times before we got it back.
On 02/06, I must be stupid for going back, but here I sit on Super Bowl Sunday with a newly installed LCD TV mount above my fireplace and no TV. The sales staff wrote me in for yesterday to have my 47" delivered. I called at 445 last night, and again they assured me I would have it last night. Guess what? If I ever get my TV, I promise it will be my last purchase from this crooked company. Thanks.
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