I went to Firestone shop, droping off my car for ties rotation and balancing on Wednesday 8/24/1 at 1pm, unfortunately, they did not live up to there time frame expectation. The sale man told me that the car would be ready by 3 pm but when I call back by 3pm he said it hasnt been work on yet and told me should be ready by 5pm. I said ok, then by 5pm I dropped by the shop and the car still hasn't been working on at all because he said they were too busy. What is really made me upset was that he never calls and let me know status of the work. He realized that I was mad. He told me that it should be done by 7 pm. I told him, never mind I will take my car back, then he apologized and offer me a fee oil change next time I come back.
The point is this place does not live up to there expectation in regards to promising time line.
I just hope that they would improve this issue and more communication with customer.
If I have a choice, I would not go back to this location again. It is located on 7th and Long Beach Blvd and Pacific in Long Beach, CA.
Thanks for reading this.
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