I recieved the Visa card 2 years ago and I was very happy I could always talk to a representative but approx. 8 months when I would call I was never able to talk to anyone, I would just stay in the auto attendant mode and then my call would disconnect.
I have sent 6 emails, 3 faxes and 2 copy's of the letter in with my statement stapled to it, I recieved a call in May from a man that left a message stating to call the 800-348-8783 #, which was the # that I was complainting about, then I recieved a email stating that I needed to give my acct#, mother's maiden name, phone #, only for me to recieve a email stating that they did not understand my question.
I have also noticed that that I have charges that I did not authorize to magazines, when I call the # it was a auto attendant that removed the charges promply.
I am starting to question if this company is legal.
Please help me.
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