I canceled my Gym membership with Pivitol in greenville SC on 8/9. I gave them a utility bill with my new address (because that's what they said was needed) and the lady in the gym said thank you and that I would no be charged. She did not say this has to be approved or denied, she did not say another company other than the gym I signed up for would be calling me 9 days later to tell me that they do not think my utility bill will be accepted. I turned in a water bill with my name on it. This is a utility bill people. I now live 2 1/2 hrs away and do not have a Pivitol near by. I work in property management and have referred many people to this gym and have made them and yourself lots of money so I do not think the way you are treating me is fair at all. I would never go back on my word. I deal with people everyday in contracts and policy/procedure and a utility bill is a utility bill and pink is pink so what is the deal. I want to know why it took 9 days to contact me if this was going to be an issue. I want to know why when you speak to cust. Serv. They are the only ones you are allowed to speak with (then why aren't they allowed to make decisions like approve or deny). I feel like you guys are trying to trap me (take advantage of me) in a contract when I clearly played by the rules and gave the gym what they required to cancel. I told the gym prior to me signing up my situation and that it is a possibility I get transferred they said no problem and told me the procedures. Why are your procedures different than the gym's. I paid on time, enjoyed the gym and would have recommended it to anyone that inquired about gym's in the area but you guys are giving the gym a very bad name and according to your other reviews you have done this many times before and probably many more after me. I want someone to contact me asap to take care of this matter. I should not have to sit and worry and stress over something that should have been done on the 9th of August. If you need customer service training and how to treat people 101 let me know I would be willing to help.
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