Follow-up: After checking the status of the backordered item that you now claim shipped on 12/28, I want to voice my further disappointment that not only did your original backorder notation state that you would ship the item on 12/26, and it did not ship until 12/28, but Jos. A. Banks was unconcerned enough to ship the item "UPS-GROUND" after all that you have put me through-missing the original receipt date before Christmas, not notifying me of the backorder, not shipping it on the day promised 12/26. I will never patronize the store again. For all of you following this online, note the original order that states items "in stock", then the follow up information with the backorder status and expected ship dates of 12/26. As noted in the email below, the 2nd piece of my order was shipped 12/28 "UPS-Ground". Fabulous customer Service! Thank you Jos. A. Banks for a most unpleasant holiday!
"Placed online order Dec. 17.increased purchase from $100 to $175 in order to qualify for free shipping-guaranteed Christmas delivery. At order time, both items were noted as "in stock" and delivery before Christmas. On 12/18, I received an e-mail confirming my purchase and delivery. Several days later, I was checking various on-line orders that I had placed and when I tracked my order on the Jos. A. Banks website, the status of my order was "HELD" and noted both items on backorder until after Christmas. No one sent me any email or anything notifying me of this change. If I had not checked myself, I would have waited until Christmas and never received anything. When I contacted Customer service via email, I received a generic response amounting to "sorry for any inconvenience... This item is on backorder..." I contacted them again and told them that their response was unacceptable and that after ordering thousands of dollars worth of items online, their store was the only one that I had problems with and I expected more from them. Again, I received a generic email with much the same response, and stating that I would receive the items Dec. 26th. On Dec. 24th, I did receive one of the items from a local store. On Dec. 27th, I checked the website to see the status of the other item I ordered that was supposed to be received Dec. 26th, and the NEW STATUS was now "HELD". I informed Jos. A. Banks that I am a regular customer that will not shop there any longer as they showed no concern for the difficulties that I encountered through the fault of their own company's operations. If I had known when I placed the order or shortly thereafter, that the items weren't going to be available, I would not have placed the order. But I feel they purposely dragged this on, in hopes of me accepting the order whenever it came in. And the lack of honest communication to me is inexcusable. I dealt with Amazon, Bath & Body Works, Macy's, Target, Fanatics.com, Sweetwaters.com, Forever21, Chico's, Barnes & Noble, CBS.com and more online and received every single item ontime and exactly as ordered. Many of those sites, I spent far less $ than at Jos. A. Banks. Please warn other customers about their terrible customer service practices and lack of concern regarding loyal customers so that no one else endures what I have been through.
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