I have been a long time subscriber to XM radio and recently negotiated a renewal with them that included on-line access. The on-line access did not work as promised and I have been on the phone for over an hour with various areas of their customer support. Each time I could not reach someone from one of their call centers who could understand this simple issue... On the billing side, they said that I was paid up and that I needed to talk to Tech Support. When I talked with Tech Supt, they said that they could not find the problem and that I needed to talk with billing. I have never dealt with such incompetence... I strongly recommend that you do NOT do business with this organization based upon my experience with them.
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