I had ordered new dsl line for my business at my home, after connected computer, modem and phone jack, wasn't working, so called them to make an appointment for technician to come here and fix the problem, they told me that they will call me tomorrow by 2p. M since it was 11p. M, so I waited, but no phone call from them, so I called them and confirm the appointment on 29th between 8a. M to 12noon, but today (28th) the technician suddenly showed up, although it wasn't problem for me since I wanted get the dsl connection asap, after set up, I still had a problem, but the technician said he is here to fix the outside of dsl line, so he can't help, so I called up the att customer service number and now they are saying they can not find my dls number information so I need to call to 858-522-8838, which I called and told what happened, right after I told him (very unfriendly guy), he just transfer to other department (seems like he wasn't even checking my dsl number to get information, and he didn't say anything to me ether) and I have talked the other department that he transferred, and they transferred me again, now I am somehow connected to sales person and again I was transferred to 2nd tech support, so I told my problem (I have told my problem over 5 times at this point) and he said my order is canceled so I need to talk to billing department, he transferred to 858-522-8838 (billing department), at this point I was tired and frustrated, the lady who I talked was extremely rude to me on the billing department, and I think she didn't even fixed anything and suddenly (no word from her ether) transferred to 1st tech support, but my phone drop the connection so I called 858-522-8838 again, I told the customer support to my problem again, also informed my account was somehow canceled, and he checked for me and told me that my account wasn't cancel but there is some kind of problem, so he transferred to 2nd tech support and she (2nd tech support) told me that on technical date base side my account isn't cancel, but billing date base side my account is canceled (??), also I have tryed give all information to help her out (I am so tired to been making a mistake on my account), she seems be extremely annoyed about tried to help her out, after I tought everything is done, I again tried to go online, the internet isn't working, so I again called up 1st tech support and she told me I have to call tomorrow between 8a. M to 5P.M.
I have wasted my time lil less then 5hr with extremely rude at&t customer (billing) support.
When I call to At&t, more then 80% of the time I get bad, rude customer support, wonder how long do I have to talk tomorrow with these people.
At&t is the worst customer service I have ever had, (by the way imo, kaiser insurance, 1800contact, cox has great customer service)
Since I work for my self, I just can't believe how they can be rude to their customers, if I do this to my customers, Im out of business lol
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