I wonder how many are being scammed by the at&t 3rd degree tech at the cost of $107. Oo plus
scenario: i could not access the internet on my home computer; called at&t and was told by one of their tech that my moduim was down. Ok i got a new modium, which at&t sent (it was due me)
called at&t tech support to walk me the installing, got it hooked up and i still could not access internet. Here comes the fun part: (
Was transfered to the super duper 3rd degree tech support at the cost of $107.00... Did i mentioned i was desperate... (no access to internet for almost two weeks)
Here comes the scam:
Sales pitch, the young lady who spoke so fast that she almost trip over her tongue:) in the sales script i was able to hear the word guarantee (no guarantee) i question this and was told "verbatium" not to worry because these were 3rd degree tech. Lol, lol.
Here comes the sad part:: (
The tech starting by telling me that it was proably my computer, before he even knew the problem.
When i tried to explain to him what had
Transpired, he immediately without letting me finish the explaination said
To me "can i talk", with a annoyed tone of voice. So i immediately stopped, he than proceeded to tell me why he (3rd degree tech) could not solve my problem, he said i that the problem was i needed a new e card, (which i already had) or cables when i asked him which cable he got annoyed, i even apologized for asking him the question. The long and short of the drama.
Got off the phone and i called my computer guy, who in less than fifteen minutes had me up and running. I want my money back not a credit, oh by the way they will not bill you, you must pay via credit card before you could access the 3rd degree tech. Is at&t so desperate that they have to scam their customers, i am so fed-up with at&t lack of competency.
I also do not appreciate being talk down to. I may be 71 year young but i can match my wits with anyone. I have dealt with the public for over 50 years i can reconized when someone is trying to b&s& their way.
Shame on you att&t shame on you.
If their is anyone that can offer a better service i am open for suggestions
anything has to be better than this.
Blessings to all
avd
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