I wonder how many are being scammed by the AT&T 3rd degree tech at the cost of $107. Oo plus
scenario: I could not access the internet on my home computer; called AT&T and was told by one of their tech that my modem was down. Ok I got a new modem, which AT&T sent (it was due me)
called AT&T tech support to walk me the installing, got it hooked up and I still could not access internet. Here comes the fun part: (
Was transferred to the super duper 3rd degree tech support at the cost of $107.00... Did I mentioned I was desperate... (no access to internet for almost two weeks)
Here comes the scam:
Sales pitch, the young lady who spoke so fast that she almost trip over her tongue:) in the sales script I was able to hear the word guarantee (no guarantee) I question this and was told "verbatim" not to worry because these were 3rd degree tech. Lol, lol.
Here comes the sad part:: (
The tech starting by telling me that it was probably my computer, before he even knew the problem.
When I tried to explain to him what had
Transpired, he immediately without letting me finish the explanation said
To me "can I talk", with a annoyed tone of voice. So I immediately stopped, he than proceeded to tell me why he (3rd degree tech) could not solve my problem, he said I that the problem was I needed a new e card, (which I already had) or cables when I asked him which cable he got annoyed, I even apologized for asking him the question. The long and short of the drama.
Got off the phone and I called my computer guy, who in less than fifteen minutes had me up and running. I want my money back not a credit, oh by the way they will not bill you, you must pay via credit card before you could access the 3rd degree tech. Is AT&T so desperate that they have to scam their customers, I am so fed-up with AT&T lack of competency.
I also do not appreciate being talk down to. I may be 71 year young but I can match my wits with anyone. I have dealt with the public for over 50 years I can recognized when someone is trying to b&s& their way.
Shame on you att&t shame on you.
If their is anyone that can offer a better service I am open for suggestions
anything has to be better than this.
Blessings to all
avd
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