I purchased a used forklift from Otay Mesa Sales, the battery charger that came with it was the wrong battery charger. I didn't discover it was the wrong battery charger however until a couple of years after I purchased it because I had been using one of my own battery chargers and didn't need to use the one that Otay Mesa Sales had sold to me... I didn't think twice about checking the battery charger from Otay Mesa Sales at first because I believed they were the experts and gave me the correct battery charger all these years. I finally needed the charger from Otay Mesa which proved to be useless. When I called them to tell them they gave me the wrong battery charger, they were highly resistant to helping me because they believed too much time had passed since the original purchase. They were the experts, what did it matter that too much time had passed? They sold me the WRONG BATTERY CHARGER, it's as simple as that. They finally said they would try to find me the right battery charger unwillingly however. It's been over one year and a half now and they still have failed to deliver to me the correct battery charger! I have called them several times over the year and a half time frame and they keep coming up with excuses as to why they haven't found a battery charger. I always have to call them, they never call.
I had my secretary call Rick at Otay Mesa Sales and he was completely rude and arrogant to her, as if we had no right to be inquiring about the battery charger, we were truly annoying them, and he let us know with his arrogant attitude. We told them we would be contacting the Better Business Bureau and he did not care one bit, he said "Go ahead!" We would just like them replace the wrong battery charger with the right one to go with our forklift. It is disgusting the way we are being treated when they should have known better than to sell us the wrong charger and they should just accept the fact that they made a mistake and behave ethically, dignified, and stand behind the products they sell... UPDATE, we've emailed them and contacted the BBB and they still choose to ignore us weeks late
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