I have been in the loan modification process since 06/09 with Chase Home Finance and have been making my forbearance payments since then, I was told I would only be in this process for 90-120 days, it is now going on 8 months and still haven't heard a thing. I call at least once a week and I am told different things each time. I haven't even been assinged an analyst yet, all required docs have been sent several times. When I call and ask to speak to a manager or supervisor I am immediately told "NO! You cannot", I am so frustrated at this I don't know what to do or where to go to get my issued resolved. I have issued a complaint with the FTC (federal trade commission) and my next step is the Attorney General. Once I find the CEO's # of Chase, which is Jamie Dimon, I will be giving him a call. If you have any advice on what I should do, please tell me!!
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