Ori gave us a reasonable quote over the phone. They asked where we were moving from (a two bedroom apartment) and asked if we have a grand piano, as that would be an extra charge. The move cost $500 more than they quoted.
When the movers arrived, they told me about all of the extra costs that I would incur if they packed my lamps, wall hangings, tv, small mirror, glass coffee table, console table and end table and mattresses. I took whatever I could to avoid charges, so ended up doing much of the work I hired Ori to do. I was charged $349.60 for the things I could not manage to pack myself.
Ori clearly purposely neglected to mention these charges so that they could scam us at the last minute - when all of our belongings were packed and we were on the last day of our lease. We had no other choice but to sign their paperwork and pay up.
To make things worse, before we agreed to pay, we called customer service and talked to a gentleman who said they would work out more fair payment terms the following day. He convinced us to pay and reassured us that Ori would work with us to reimburse us. I guess it was stupid to believe the guy, but we felt better after talking to him and were anxious to get the move over, so we allowed it to continue. Of course customer service would not help us at all the next day and I can't even get a call back from the owner, the supposed decision maker on these matters.
The customer service manager claims we did not read the contract closely enough because it states there will be extra charges for packing and packing materials. She said I should have known to ask about the cost of moving mattresses. I don't think the average person knows how a moving company packs mattresses and how much it will cost, and never would one automatically know that moving 2 mattresses and 2 box springs would cost $120. It should be their moral duty when providing a quote to run through charges for common household items. And where are they buying these packing materials? Since when does tape and bubble wrap for a few items cost $349?
Additionally, the movers were an hour late and I waited at my new residence for 2 hours because they got lost. They called and asked me to find them at a shopping center, which I did, and when I arrived, I waited again because they were having lunch.
The head mover told me that he is very used to dealing with upset/surprised people once he runs through all the charges with them. It's pretty clear that they are scamming everyone!
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