I received a quote by phone from Continental Express for $285 to move ONLY my furniture from one house to another in the same city, about one mile away. This quote was for three men for three hours. The woman I spoke w / on the phone said that this would be PLENTY of time. She said they would likely have time to take boxes as well. This did not work out at all as planned.
The three movers arrived at my home and ONLY TWO of them actually did any moving. One of the men sat in the truck for about 75% of the time. They worked extremely slowly. The third hour passed and they hadn't even finished loading the truck!
I didn't have ANY boxes or loose items for them to take at all. My family had moved everything else out the day before. I asked them not to remove ANY items from the closets, since I had planned to throw most of it away. I asked them to please only take the furniture and mattresses.
When the third mover (the one who sat in the truck the whole time) brought me the contract to sign, I noticed a list of materials that they charge for (I was originally told that they do not charge to wrap anything) and asked him MORE THAN ONCE not to use any of these materials. I explained my family would help me move anything leftover that needed to be wrapped with these materials because I did NOT want to pay for this. He said okay, so when I signed this list, I SPECIFICALLY marked "0" next to the total # used of each of these items. When the mover noticed this he was upset and said I was not supposed to write on this list. I mentioned AGAIN that I did NOT want him to use these materials, so why did it matter that I marked "0". At this time, he admitted that they did wrap one of my mirrors. I asked him not to wrap ANY MORE items. He took the list away from me really quickly, but I noticed the charge was for about $30. This upset me because the mirror only cost me $9. Why in the world would I want to spend $30 to wrap a $9 mirror?!!!
I asked the man again not to use any more materials that would cost me and he pretty much shrugged me off and went back to the truck.
When they FINALLY finished and we went to the new house, two of the men got out of the truck and just sat there (While they were charging me for this time!) leaning against the truck and the one was sitting inside. I thought this was strange. About ten minutes later, they brought me a bill for $745 (I was quoted $285!) and REFUSED to show me the paperwork to explain how they came up with this amount. After a few minutes of arguing with him, he showed me the paperwork.
They charged me $321 for packing materials!!! This is after I SPECIFICALLY asked them to stop this! They also charged me for a 30 minute drive. The drive was a total of about 5 blocks! I got there in less than 2 minutes and they arrived about 2 minutes after me, and this was because I left before them.
They refused to remove my items from the truck until I signed and paid, so I had no choice. As I looked at this list, they charged me for things they didn't even use! They charged me over $28 for a "mattress cover", but they didn't use a "mattress cover". They wrapped the mattresses in shrink wrap, which I was told MORE THAN ONCE, AND I HAVE IN WRITING was free of any charge. They also charged me $124 to wrap 3 more mirrors, after I specifically asked them not to! And they also charged me $71 each to wrap items from my closet that I was going to throw away, and I had specifically asked them not to take anything from the closets in the first place!
I have pictures of everything!
My husband and I just bought our first home and have a baby on the way. We cannot afford this!
As I sat upset and crying in my garage, after just being robbed for almost $500, one of the movers came up to me and said very mean and sarcastically, "IT'S JUST MONEY."
I cannot believe what just happened to us, and I hope these SCAMMERS don't get away with this!
Cgloria
Stockton, California
U.S.A.
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