I placed a same day delivery on Sat Oct 17. I wanted the flowers delivered on Sunday but was informed by phone that deliveries are not made on Sundays. Depite ordering at 4pm (cut off 1pm for same day), I was assured that the delivery could be made that evening between 6-9pm. I received e-mail confirmation the same day. The next morning (Sunday) received an e-mail notifying me of status change for delivery to be made Monday due to the late order.
The unfortunate nature of this is that the FUNERAL was Sunday, NOT MONDAY. It took me several attempts to reach a voice to cancel the order. Once done (on Sunday) I was informed I would receive confirmation of the cancellation Monday morning. So far I have not received anything (11am Monday) and once again have made several attempts to reach a voice at the company. I left a voice-mail but have not received a return phone-call.
The bottom line is that it was too late to order from another company... So NO FLOWERS were present at the funeral to represent our sympathy.
This is absolutely pathetic and I still don't know if the charge was cancelled!
I will never place an order with this company again.
0 comments