On August 16, I ordered 12 Cartons of Cigarettes from Discount Cigarettes Mall.com on the internet and the order was shipped on August 19 after payment was received. The website states to allow 2 - 3 weeks for delivery. The total amount of the order was $282.60 including shipping.
The $282.60 Total Order Amount posted on my Master Card Account and was paid. Within two weeks I received one-half of my order, which Totaled $157.20. This amount is for 6 Cartons of Glamour Menthol Cigarettes for $100.80 plus one-half of the shipping fee of $56.40.
However, the second half of the order for 6 Cartons of Armada Red Cigarettes for $69.00 plus one-half of the shipping fee of $56.40, which equals $125.40, has NOT been received.
Since the entire order shipped on August 19, it is now 2 months that I have been waiting for delivery of the second half of my order.
I have written approximately 15 E-mails to the Merchant and have never received a response to my inquiries, when this order will be delivered or if they intend to re-ship this order. Once in a while, I get an automated response which states A New Ticket has been made with no other explanations.
I have tried to settle this problem amicably with the Merchant and have practically begged for a response from them, but to no avail.
My Credit Card Company states that they cannot help me, due to the fact that this company is not located in the USA. This transaction was an International Transaction. I believe Discount Cigarettes Mall is located in Asia.
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