I usually paid my Direct tv bill online and because of that, I guess Direct tv thought they didn't need to send me a paper bill.in March of this year I went online to pay my bill and noticed a large amount they said I owed. I called the customer service line and spoke to a customer service rep. Who didn't speak good english. She told me something about some pay-per-view charges on my account and that was what caused the increase in my bill. The lady read off these movies that I was to have ordered. They were all porn movies that men would watch. We don't have any men in the house and no women who would be interested in watching naked women on tv. The lady was kind enough to waive the charges, which was fine. I also inquired about how to block or turn off pay-per-view so this can't happen again. I got the instructions on how to block any and all channels that required a cost to view and immediately went and blocked those channels and only I had the password.in the meantime, a few months past and every time the wind blew we would lose our signal. This got to where it happened 3 or 4 times daily. So, we decided to cancel our service with Direct tv after having service with them for over 6 years and try digital cable. I set up for the service to be turned off on Monday, July, 12th. I was told to wait to receive a postage paid box to return one of the receivers.By Wednesday of that week I found out the dish was still on, so I called Direct tv back and they told me I wasn't scheduled to be turned off until the 29th of July. I told the rep. That was not true and managed to get it disconnected the next day but because they entered it wrong in their system I owed for an extra 3 days. I didn't feel that was right but I went ahead and paid for those days anyway. I then asked if I owed anything else and they said, no. My account was closed and as long as I return the receiver back with in so many days I won't owe anything else. Then a month later I received an email saying something about my statement with direct tv is ready. I went online and pulled up the account and it said I owed $269.00. I then went to the phone and called their "wonderful" customer service department and again spoke to a rep. Who didn't speak very good english. She told me after receiving the converter box, they checked the card that was inside and it showed I had ordered some pay-per-view porn movies over the past year. I tried to explain to her about the bill I had received months ago and how the charges were false and the rep. I had talked to months before had waived the charges, I had since put a block on those channels, she wouldn't believe me. I talked to her for several minutes then asked to speak to a manager who didn't believe me either. I don't see where I am forced to pay for charges they waived. I don't have any paper copies of these bills since direct tv never would send me a paper copy. When I try to pull up my account online to view past statements, it won't let me because my account is closed. All I have are emails confirming the payments I made. I don't think I should have to pay the latest charges.
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