I ordered over the phone HD cable TV. It was installed on 5/27. I was told that I would receive a promotional rate of $54 and some cents. I asked two different times for a paper bill and a 3rd time today for a paper bill. I was told my bill was $151.00, not the promotional rate of $54. For 12 months. After the first 2 requests for a paper bill, I called again today making my 3rd request for a paper bill. I was told I had to go on the internet and file my "rebate" request with the "rebate" department." Direct TV refused my email address. When I called in today, they told me I had to pay $75. A month until they were able to start the "54. Rebate." Previous call to them told me that I didn't do what they told me to do. Asked for supervisor and he told me "you have to go on line to get the rebate." Until this was approved, I would continue to have to pay the $75. A month. Since I never received any paper bills I requested twice, I asked for them to refund my first payment of $75. That I used my ATM card for. They did return the $75. Credit to my account. However, they continued to charge the $75 a month which I have not paid, as I intend to contact every consumer protection resource I can find for help. I also contacted my bank to block any charges to my credit card.
I was never told about the details of my starting their service. Such as having to go on line to get my "rebate." I told them I ordered my service over the phone, and why would I have to go to the website. They kept saying "you have to go online for your rebate." I also told them I would not tolerate such devious practices. I was then told "you have the option to cancel, but there will be charges, but I was not told what they would be. I am at this time looking for another cable TV service.
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