I made a decision to close my account with Direct TV to help out with my financial situation. They told me that all I needed to do was pay my final bill. I did that back in 11. Today I received a notice, not from Direct TV but from a collection agency, stating that I owe a bill to Direct TV for 60.51. I was shocked!
I attempted to contact Direct TV. The agent advised that this is a normal practice: if your account is closed and additional charges are billed to it, the account is automatically sent to a collection agency. I stated that my final bill was paid in full in November. The agent advised that there were movies from back in 2007 that were never billed to my account and were now being charged. I told her this was wrong because I had set my receivers to block the PPV channels unless I unlocked them and paid via their website.
She became extremely rude. I asked for a supervisor, who was equally rude, and all she would do is provide a PO box address. I asked for her boss, but she refused and disconnected the call. This is the second time this has happened since I cancelled my account, and now I am a little more than upset.
I had their service for over 2 years and paid my bill on time every month, and this is how they treat the consumer. If anyone else is going through the same thing or has gone through it, please advise, as I need help. We need to stop this now.
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