We are Placerville residents who on occasion eat at Dennys. We know the waitresses and have always been pleased with the food and service. Today after our breakfast I went to pay with my debit card and the clerk said it would not accept my card. She tried a couple of times and was getting a message that read exactly as follows: This transaction was NOT approved! Global String Error: The server name or address could not be resolved (httpSendRequest) I told her there was plenty of money in the account and I would gladly write a check for the $21.75. At that point, she asked if I could use another credit card and they do not accept checks. My reply was I do not use credit cards for food and it is obvious they are having computor problems so I am more than willing to pay with a check. She said there computor is up and running and it is my bank having the problem. She then said why don't you go and get the cash and come back and pay me. My response was, " Why should I the customer be inconvienced, because they are having computor problems" At that point my husband paid the bill in cash. I then went to my bank, they tested my card, gave me my balance and confirmed the problem is with the computor at Dennys. I want back to Dennys, asked for the manager and Teresa said she was the manager and they have a no checks policy, which I understand but when their equipment is not working, and exception should be made. She then said, " Well, after you left another man came to the counter and paid with a card from the same bank that would not accept yours. It seemed she was implying that perhaps I had insufficient funds, which was not the case. I then told her we will never come back to Dennys and I will make sure people know about the LACK of customer service at this restaurant.
0 comments