On May I moved out from my old home and on June 1 I moved to new location.in that period I spoke with one Verizon 's representative about my moving and requested my basic FIOS service to be moved to my new location in same town. On 25 June from my new location I canceled (second time) FIOS services at my old location and ask for new service at my new home. My new telephone was given to me on same day Verizon order NJ00027417401. On 8 September I received bill relating to my old address, in the amount of $262.50 payable by Oct 5. On 23 September I received another confusing bill in the amount of $185.87. On 21 October I spoke with Verizon, Mr. Redd, conf # DIRJ16370. Mr. Reed evaluated my case and concluded that some errors were made, I overpaid the old account and the refund was sent to me in the amount of $95.69. Verizon sent me Revised Final Bill, Total Amount Due was $0.00. I assumed all was clear! As of today, ER Solutions Collection agency reported me to the credit bureau for overdue non payments. I made my efforts to solve this confusion by requesting details! Verizon did not want to discuss, referred me to talk with collection agc'y who arrogantly reports me without making any effort in explaining the charges!
B-18449060 Verizon Ref: 2019332679896
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