On october 16th my mother had dropped off a perscpription for percocet at one cvs location, the pharmisist said they did not have the medication to fill it that day it would be the 18th, so she left it there. On the 18th we went to pick it up we were told she had picked it up later that day, me, her daughter thought that was odd because she doesn't drive and has no car i always take her where she has to go... Etc. Well i ask the pharm tech if she would check to see if maybe it had been filled at another cvs store she checked and sure enough it was filled on the october 16th at 8:20pm. Someone other then her or myself had picked it up, they took it to cvs on Boyscout rd, Augusta, Ga. So i go there and ask the pharmacy tech, Miranda if i could see who signed for the meds, she was kind enough to do so, it was not my mothers signature i ask her did they get an I.D. She replied No, i said why not it's the law on controlled substance, she replied "that they normally didn't check them because they were familure with just about everyone who came into the store". I ask her did you know the person who signed for the medicine she said no, and then i said do you know me? So i ask her to ask the manager of the store if it was possible for me to see security video for that day and time? Maybe i could I.D. The person, that they so freely gave my mothers medicine to, also, cvs ran the medicine through on my mothers medicaid!!! Anyway the manager told me " we don't have any security camera's, anywhere because soon they would be moving to a new location new store. I was just in shock!!! Not only are very wrong for not following protocal when picking up a controlled substance. I'm thinking their safety and security should be important to the people who own CVS as well as the CUSTOMERS!!! So anyway mother had to file a police report wait until it was in the records department, pick it up take it to her doctors office, which by the way was 5 days later, her doctor was out of town it took 2 more days to get in touch with him so he could authorize the doctor on call for him, to right out another perscription, so during all this mess thanks to CVS, mom had to go without her meds for days. She almost ended up in the hospital because she had go so many days with out her medication, CVS told the both of us after we informed them about the police report and HOW WRONG they were. The pharmisist Rick said, "when you get your perscription and the police report bring it to me and we will try to get medicaid to pay for it since it was stolen"! They seem to think they have no liability for this at all... I just can't believe that a company of this magnitude can be so irresponsible and STUPID... OH let me tell you America the manager offered a gift card for the inconvience... I'm still in awe about all this & the way CVS treats their customers (GET THE MONEY AND RUN) SHAME ON YOU CVS
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