On October 6, I visited store number2547 in West Melbourne, Florida to make a return. The first person I spoke to-Jim - was very courteous. The next-Diane-was fine. I know I had a problem that would not easily be taken care of. I had a game CD that I had returned two times because every time I put it in the drawer of my computer, it popped right back out. I do understand about copyright laws, but I am a senior citizen on a fixed income and cannot keep traveling back and forth to keep returning a CD that is defective. My question is how can one tell a CD won't work until one opens it and inserts it into the computer? I asked to speak to Diane's supervisor. She called June-the LOD - to the customer service desk. When she got there, she already had an attitude and a stare on her face that really let me know she didn't care at all about my problem. She stared straight through me and before I could say anything, she said the same thing the others said. When I tried to say something, I asked her three times if she was even listening to me since she had this glazed look on her face. I finally asked Jim if he could put me in touch with someone I could complain to since it was obvious June wasn't going to even listen to me. He gave me a card to fill out and this internet address was on it. I would like to return the defective CD and get my money back. If you can assist me, I would greatly appreciately it. I do not, however, appreciate being treated the way June treated me. I was very upset by her treatment.
0 comments