I have been dealing with At&t on this issue for about 4 weeks now. I had a samsung impression phone. And the touch interface has gone out twice. Each time I travel 26 mile to their support center. And was told by the tech this phone is know to have issues. I was at the one year make and a rep offered me an early up grade. Though did not tell there was a $75 early up grade fee along with a $15 account fee. I talked to two different supervisors and got the fee waived. I was told I could go to a att core store and get the new phone for $99. I went to two different stores call customer support from my phone and gave it to the rep at att. 45min later Im still standing while they are talking trying to work it out or get a override on price after I was promised. Finally I asked for the phone back and simply asked not to waste anymore time and was it going to happen or not. He said no. Only via att online. He said I will overnite you the phone tomorrow. Well tomorrow came and went with no phone. I got the phone finally 3 days later. Tried the phone was not happy and returned the phone. The supervisor said I am sorry would you like to choose another phone. I said yes. She said I will make notes on you accout and call you in a week. I will forward you case to someone higher up. True enough I got a call in a week from britney. She was a account specialist. We spoke about all the issues and I choose the new I phone. She said she would make corrections to my account in terms of being about to buy the iphone 4 for $199. I asked is there going to be any problem. She said not is just a matter of putting it in the computer. Today she began by saying there is a problem she is not understanding something. My upgrade date is not until nov and I had an upgrade override and when I sent the phone back the date was reset. I said I asked you a few days ago if there was going to be a problem you said no. I expect you to keep your word. I asked for someone higher than a supervisor and was told no one 3 levels above me could do anything to help me. I asked for her name and Id number. She pause said britney. Do you have a id number. No answer. I said dont take is personal. She said I dont mean to be dissrespectful but its hard to not take this personal. I ask for a number or address to file a complaint because I was lied to and told something different by each person. As it is att service is lacking here in the phoenix market. I cannot many time make calls from my home due to no signal. Emergency calls only its says.
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