WORST SERVICE I have ever experienced!!! I signed up for Broadview/Brinks/ADT... Whichever they are going by today... And installation was completed on 7/3/10. On July 11th, one of the zones just stopped working. As it was a Sunday they had no one available to come out and service. I work full-time and can not be here for a 4 hour window so scheduled service for today... 8/7/10... The first Saturday they could work me in. They promised that instead of a 4 hour window, they would have a service tech here by 8 am... At 8:30, I called and no one seemed to no what was going on. They did not have my security word spelled correctly in their system which was not a very good indication of their competence. Once they corrected that, the girl had to call the branch in my area as she saw from notes that I was promised a tech by 8 am. That branch did not answer... So for the second time in less than a month I spoke with Matthew, the Supervisor... He called that branch manager who is supposedly having the tech contact me asap and is supposedly enroute to my house... An hour late.
I WOULD NEVER USE THIS "SERVICE"... I signed a 3-year contract and have every intention of speaking with my corporate attorney about getting out of this contract when I get to work on Monday. Companies think that they are the only ones out there that can provide a service or product that we need and then do not have any follow through whatsoever once they get our money... The only way to get back to a certain level of being taken care of for spending our good money is to make them a bit inconvenienced the way they do to us.
DO NOT USE BROADVIEW/BRINKS/ADT... You will regret it!!!
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