I worked for a law firm.in January – the third anniversary of my employment there – an M&I employee began telephoning the law office concerning a debt owed by one of our employees. The M&I employee disclosed to me that he was calling concerning a loan to our employee’s business. I explained to the M&I employee that I was not employed by our employee’s business, and that I should not have been made privy to this loan information. Nonetheless, I told the M&I employee that I would make sure that our employee received the message.
Apparently, our employee did not respond to M&I.
Albert Einstein once defined “insanity” as “doing the same thing over and over again and expecting different results.” Nonetheless, the M&I employee continued to call every week at least once a week to complain that he was getting no response from our employee. Due to the nature of our employee’s position and his other business, he was always out of the office when the M&I employee called.
On March 9, the M&I employee called yet again, this time disclosing that our employee had defaulted on his loan. I finally decided that I had had enough. I sent an online form via M&I corporation’s website complaining that its employee was calling repeatedly and disclosing confidential financial information. However, I never received a response.
I admit that I called the M&I employee a few childish names in my complaint, but I said nothing profane, and nothing threatening.
Nevertheless, on March 17 – more than a week after my complaint – M&I’s security department contacted my employer and reported my complaint as a “security threat.”
As a result of M&I’s outstanding customer service, my employer overreacted, and I lost my job that day.
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