I was at the Target store located in 8251 Mira Mesa Blvd, San Diego on 11/13/09 at 6:05pm. After picking up a couple of toys, I saw a rack of cloth with additional 30% taken at a register sign. I picked up about 5 kids tops and headed to the register. When the cashier rung the items the 30% additional discount was not applied to reduce the merchandise cost. So I politely informed the cashier about the additional 30% taken at the register sign, she then called someone and send the person to go check, I walked the person to the rack and showed the sign to her, she apologized and confirmed to the cashier about the sign being there. The cashier just acknowledged the fact and refused to give me the discount. Then I asked to speak with the store manager thinking that I would speak with someone who has a customer service experience and management experience, but the manager was so rude beyond my belief. She not only treated me like a complete criminal with embarrassment she also told me to drop everything and leave the store or else she would call the security. Since I did nothing wrong I told her to go ahead and call the security, the security came I told him what the issue at hand was and asked him if he can follow me to the rack to see the sign and judge, he did see the sign and recommended that I fill out the Gust comment Card. To save me from further mistreatment I asked him to escort me until I check out of the store, which he kindly did.
The manager has below elementary level experience with customers. Dora should not even come close to any customer. Most of my family members and I spend a lot of money at Target, but due to the mistreatment and humiliation caused to me by this store manager (Dora), unless some action is taken to this woman I or my family will never set foot at the Target store.
The manager name is Dora-
The security person name is Scott
Regards,
Very upset customer.
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