I had my vehicle repossessed by Titlebucks. I paid the past due amount and my vehicle was returned. I have my vehicle back but I am missing over $1500.00 in personal items that were either stolen or given to a third party without my consent which is a violation of Title bucks own policy which states " To redeem your vehicle or collect your personal items, please come by our store during normal business hours. Bring a form of suitable identification with you. Your personal items and your title will only be released to you personally".
Titlebucks gave permission to the recovery company to remove personal items from my vehicle which is against company policy. I have tried to recover my missing items but Titlebucks tells me there is nothing they can do even though they are the authority that gave these items away. I have since been current with my payments but they still refuse to make this right claiming I gave them permission of which I did not give permission in any form. Titlebucks also does not have any written consent to release items to anyone other than myself. I have told them I will repay the loan amount of $1500.00 but not the interest since I have had my personal items taken/given away to other persons and one of these people will testify to this fact.
I want to pay back the money I borrowed $1500.00 however I would like for Titlebucks to either return the property or replace it which comes to $1500.00. I have paid the company over $1000.00 "estimated" and would also settle for having my title returned and the account closed. I am not trying to get out of my obligation to this loan, I simply want my personal items returned or be compensated for my loss.
I have filed a complaint with the BBB but there isn't alot they can do and Titlebucks not only refuses to take payment or speak with me. There is also no authority in the company higher than the Regional Manager named Shawn or Sean Robinson (according to everyone I have spoken to) and he refuses to return or compensate me for my loss.
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