I just got off the phone after a heated discussion with National Imaging Systems. My APA dept sent me a past due bill from them indicating that I had not paid for a toner cartridge. I was telephoned by a salesman from this company offering a trial cartridge at no charge. I received an invoice a few months back and had called and told them it was sent to me at no charge. I was told to disregard the invoice. I have spoken to a couple of people from the company asking how I liked the product and at no time had anyone mentioned a cost or an invoice needing to be paid. Now they are offering to give me 50% off. No way. Because I authorized the shipping of the product. Yes I authorized a shipment of a no charge toner cartridge. The packing slip has net 30 days on it. So what. 30 days net of nothing is still nothing. Supposedly when the "trial period" was up, I should have expected an invoice. I was never informed of a tril period or a cost being involved. We want you to try our product and compare to your product. Nothing like a good telephone fight to get your blood racing on a Friday. I am reporting to BBB immediately and am NOT paying the invoice.
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