Hsbc bank offered me a credit card to rebuild my credit. I filled the application online and they issued me a credit card in 14 days. I called hsbc activated credit card verifying millions of personal questions, i had set up account access online providing also personal information. I went to a gas station to purchase gas and my credit card was declined. A message outside of the pump said "See cashier"
I went inside provide card to the teller, and she says the same thing "declined". I called right there customer service at the back of the card, and get this lady asking full social security, mother's maiden name, date of birth, and the whole nine yards of my private information. Anyway, i explain the situation and i get that my account has been blocked by this customer service person because she is not able to pull some sort of report that has personal public records about me. This is some sort of questions like do you have an installment account with the following companies:
Gmac, chrysler, bmw, none of the above
and you have to say well i have an account with chrysler and this is how they verify that the caller is the person who it is. My account is blocked because of this? And I am being denied
a purchase of $10 dollars in a gas station because a customer service person has put a hold on my account because they are not able to identify public records questions about the user of the account? And until i don't send a mailed copy of my driver's license and two utility bills to their corporate office, my credit card will remain blocked??? How stupid can this be. I give you all my personal information, i go thru an online process of setting up my online access for my credit card setting up personal information, and i am blocked from accesing my account online and in a gas station until i send copies of my driver's license and two utility bills to verify that i am the user? What joke is this? How innefective you block an account from a user who is able to verify transactions in the account, able to register this personal account and set up security questions, what else do you need??? I am so frustated with the conversation i had with both the manager and the person from customer service that I just can believe that they are able to inconvenient a client of their this way.
I understand fraud happens, but if you aable to provide all the private information about yourself how is that i still have send copy of my driver's license and two utilities bills to their company for my security hold be removEd? How ilogical can this be. YOU eeven call my house number provided in the application and you were able to speak with me on the phone. I am so mad
About how innefective this customer service matter tried to resolve an identify problem? This is so ilogical and ridiculous that you should be ashame that you work in the customer service department. My bill with them is coming to be paid with them next month, and my access online has been placed on hold, i am not able to use the card for purchases, and i still have to pay a bill to them which i don;t know when is due because i set up ppaperless statement and my account access online is on hold waiting for my tverify my identity with a copy of my ddrivers license and two utility bills.
What other verification you need when i nknow the purchases i made on the card plus i answered my house number when you call to follow up on my request to sspeak with a supervisor. You are bunch oof no brainers!!! The real thief have aa real kick of you stupidity that are not able to control people access your databases and steal identities from a computer database, and the customer who oprovides all her personal information still have to fax a copy of their driver;s license. How stupid this is...
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