Usacomplaints.com » Miscellaneous » Poor Service

Complaint / Review
FedEx
Poor Service

On Thursday I discovered 2 door tags (tried to deliver) on my door. First off, if the delivery person had ANY sense they would have put the second tag in another location, not on top of the first, in hopes of getting them noticed.

On Friday I called FedEx & was told all the packages for that door tag have been delivered. Situation resolved, or so I thought.

Friday evening I get home & notice another door tag. I call again & was told that there are 2 packages that need to be signed for. Since I work "near" their facility I figured I would stop by & pick it up. I got the exact location & office hours.

Monday I called to verify my packages weren't inadvertently sent out for delivery, they weren't. I arrived at their facility approximately at noon & was promptly told by the security guard that there were specific times for package pickup.

On my way back to my vehicle I tried calling FedEx to complain (not once in my previous 3 phone calls had a "package pickup time" been mentioned) & was abruptly hung up on by their representative "Michael".

Now my packages are being held hostage while I can figure out a way to get my packages "at their convenience".

Offender: FedEx

Country: USA   State: All USA

Category: Miscellaneous

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