I have had a mortgage with GMAC for 8 years. I have never missed or been late with my monthly payments. I am recently divorced and the house was signed over to me. I contacted GMAC 2 weeks ago to negotiate a lower interest rate. While talking to the GMAC representative I became aware of a lien on my property which caused my credit score to drop. The lien was due to unpaid taxes incurred by my ex-husband. I told the representative that I needed to rectify the lien before I could refinance. Although he knew I was distressed about the lien, he wanted me to proceed with the refinance. I told him that I needed to satisfy the lien before I could commit to refinancing. He again attempted to convince me to refinance saying that I had three months to clear up the lien. I explained that my priority was to satisfy the lien. I immediately paid my ex-husbands past taxes and the lien has now been satisfied and my credit score increased by over 100 points.
The same representative called me this past Monday. My guess is that he pulled another credit report on me. When I returned his call he said, "let me tell you what I can do for you". When I explained that I was going to wait a few months to refinance, he said "I have someone on the other line and will call you right back". He never returned my call because evidently his priority is not to help the customer but to push customers into refinancing even when they are not ready. Isn't this one of the reasons our country is now in an economic crisis?
Due to the insensitivity of the GMAC representative, I will refinance with another mortgage company in a few months.
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