My name is Germaine Cherry South 19th Street, Philadelphia, PA 19145, account number 529192943.
Monday, March 29, I signed my CRP agreement, in the Tasker & Broad Street, Gas Company’s office. I was told by the clerk: Mr. H. BE., desk #01, I didn’t have to pay anything Monday, March 29 until I got my next bill and my new payments would be $125. Per month, plus $5.00 towards the rears due.
You already received two LIEAP payments in February. Since I do not cook by GAS, and the weather has been warm, I didn’t realize until today, Saturday, April 10 that the gas is off in my home because the water didn’t get hot and the heat is not on.
I feel as thought the Gas Company is in breech of our CRP Agreement Contract, because I haven’t gotten my first bill since signing it in the amount of $117. Which would have given me 30 days to pay it and now my gas is shut off without notice. I would like this Gas Company to reconnect the gas in my property as immediately as they have shut it off. I will contact the Public Utilities Commission first thing, Monday, April 12 in the morning about this breech.
Sincerely,
Germaine Cherry
Filed Saturday, Apil 10Thank you for completing the PUC's Informal Complaint Form. Your message has been sent to the PUC Bureau of Consumer Services. 1. If your message was an opinion or a comment where you did not ask for a response, this is the only acknowledgement you will receive. If your message involved an informal complaint, the issue will be assigned to a utility complaints investigator. The utility complaints investigator is responsible for reviewing and responding to your informal complaint. The investigator will contact you as soon as possibleThe length of time to handle an informal complaint depends on the number of informal complaints filed and how long it takes the company to respond. If you have an emergency or want to know the status of your informal complaint, please call the Bureau of Consumer Services at 1-800-782-1110. When you call please mention that you filed your informal complaint by e-mail.
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