Complaint / review / scam report
Extra Space Storage

Complaint / review text:
This has been one of the worst experiences that I have had with a storage unit. I called to get a rate and reserve a unit for my furniture. The customer service rep asked me a lot of questions before giving me a rate and the unit size I needed. She told me that I needed a 10x10 at a rate of $48. That was fine, so I booked. I was also told that I could use their moving truck to move my items from my house to their storage unit. But that was not the case at all. I couldn't get the truck on Saturday, so they told me to come Sunday at noon. I did that just to find out that I did have enough insurance to get the truck. So I had to run to U-haul to rent a truck. Secondly, I got back to the storage unit with the truck and they said you need at 10x15 and you will be charged $94. I was like what?!?!?!? But they didn't really seem to care. So now here it is three months later and I am finally getting my stuff out of this storage facility and I just paid my rent and told them that I would be moving out in 4 days and they told me that I would not be reimbursed for anything. I paid $94 for the unit and that will cover you until the month of June. Even though I told them that I only needed the unit for four days out of the May month, I still had to pay the full rent. I will never ever use this facility again. They do not care about their customers.

Contact information:
Author: Contact with Author

Offender: Extra Space Storage

Country: USA   State: All USA

Category: Miscellaneous


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