Usacomplaints.com » Miscellaneous » Complaint / Review: IDS Websites.com - Idswebsites.com IDS Websites.com are scam artist. #566593

Complaint / Review
IDS Websites.com
Idswebsites.com IDS Websites.com are scam artist

After basically having to build our own web site because IDS doesn't have the man power or ability to do it and after spending hundreds of hours loading products on to our online store, the idswebsites store was unable to sell products do to gliches in the shopping cart. After making phone call after phone call and submitting email after email to idswebsites.com to try and get the shopping cart working it still was not working. After spending hours on the phone with paypal they said the problem is with ids and not with them and that our web designer should have no problem setting up the shopping cart. Finally after weeks of trying to get the checkout working ids said we may have to change from paypall checkout to another kind of checkout because they could not make the paypal check out work. I thought this is ridiculous and I wanted to talk to the customer service manager and after leaving ten phone calls for her I still never heard back.

I finally gave up and filed complaints with the Better Business Bureau of Idaho and with complaint. I still never heard anything from IDS about our problems. Then after waiting almost a week and not hearing anything from them I decided to call them again. I asked for our sales person Becky who had been very nice and helped as much as she could but most of the problems were out of her hands and I found out that she was no longer with IDS. I know she had been very frustrated in not being able to help us or get anyone else in the company to help us either. I did finally get the customer service manager Michelle on the phone though. She said that they knew we had filed complaints against them and if I had just talked to them they would have helped us out. I guess my ten phone calls a day to them was not talking to them. I asked if they were going to ever figure out the problem with the shopping cart and she said it does not matter that they are cancelling our account and in 7-10 days the site will be shut off.

I asked what about all our products information that we had loaded on to the site and she said that is our problem and it will be lost. I said we need to get all the info off the site and I needed the html link to copy it and she said that they don't give that information out and all the information on their site is their property. I told her that they would be hearing from my attorney. We have hundreds of hours of loading product on to the store, over 1500 products with descriptions and pictures, prices and weights. We have thousands of pictures loaded on to the home page projects gallery. We have over a hundred hours of time loading pictures and descriptions of work and services on the home page. I have contacted my attorney and he is looking into what legal action we can procede with against idswebsites.com. It has been a complete nightmare dealing with them.

Another thing was our sales lady Becky had said that ids would not charge us hosting fees untill the problems we were having were fixed, but guess what? We are still being charged for them. Just another lie from idswebsites.com. Another problem we with them was we were supposed to be provided training on how to use the site and the store and found that most of their tech people were never available. We scheduled times to be available to do the training and were supposed to wait for calls from ids them to do the training and the phone calls never came. So we take time out of our schedules and wait by the phone and computer to do training sessions and the trainer never calls or even calls to say they don't have time to do it right now. We finally get a trainer on the phone and they act like they don't have time to deal with us. After some training we figure out quicly that the trainers know little to nothing about how to use the site and keep referring us to online training videos. My recomendation is to STAY AS FAR AWAY FROM idswebsites.com AS YOU CAN! They are complete losers.


Offender: IDS Websites.com

Country: USA
Address: Idaho
Phone: 8666581241
Site:

Category: Miscellaneous

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