On Nov. 11th 2009 I was cheated out of 600.00 at an ATM machine. The next day i contacted Direct Express and was told that they would send a form for me to fill out. After about 10 days I called them back to inform them that I had not gotten after forms. Again I was told they would be sent out.
Dec. 2nd I checked my balance and $600.00 was put in my account.By Dec. 9th they had taken the money back. I called Direct Express and got a rude service rep that told me the case was investigatd. I asked how, when i had not received any forms?
Dec. 16th I received the forms from the Dispute Resolution Dept. To fill out and I mailed them back Dec. 17th.
Dec. 24th I received a letter dated Dec. 10th informing me that they were taking the $600.00 back because no error had occurred.
Jan. 11th 2010 I received a letter stating that my claim had been completed and based on the results of the investigation they posted a credit of $600.00 in my account. I checked and it was not posted. I reluctantly called direct express to try to explain the problem. To make a long story short they had to mail me out some more forms.
Jan. 20th I received some forms that did not apply to my case. I wrote them aletter telling them of discrpancies in the case. As of today Mar. 3rd 2010 I have not heard from them. What happened to customer service or customer satisfaction? There are so many unemployed people in this world that would love to have their jobs!
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