October 12 10:00 A.M.
On Sept. 14, I tried to make a $20 withdrawal from the ATM in the town where I live. It declined so I tried again. I knew the money was "available" in my Card balance. It declined again and then said "out of order". There was also a $. 90 withdrawal fee each time. The FIRST $20.90 was credited back to my card. The SECOND one has STILL NOT been credited back to my card!
I have already filled out the investigation papers and returned them. I have completed, signed and returned the same kind of papers twice. Now stay with me here because it gets confusing. They said the reason I had to do it again was because the FIRST set of papers was for the FIRST $20 transaction which, incidentally, had ALREADY been CREDITED back to my card. The lady had told me she would do an emergency credit to my account on Monday but she obviously did not.
As of today, it still has NOT been credited back to my account. I called them, spoke with Crystal, and she said they sent out a letter of credit on 09/21 and that the credit was SUPPOSED to have been done that day but obviously, it was NOT! Crystal told me she is sending ANOTHER request for credit up to wherever it is it goes and that it will take approximately four days to get results.in the mean time, Oct 12, I STILL DO NOT HAVE my $20.90 credit from the ATTEMPTED SEPTEMBER 14 transaction on. Hopefully, it won't be long now.
Monday February 1 6:47 P.M.
Well, as of today, I STILL have NOT heard anything from this company about the money that is owed to me (told about above). Guess what I did discover, much to my surprise? This evening I was entering the "pch.com" sweepstakes "search and win" by searching through their search engine which gives me an entry for the $10,000, 000 giveaway this month. It doesn't really matter what you search for... Just something you are interested in. I searched "U.S. Direct Express" and wow! What did I discover? Usacomplaints.com. Several reports have been filed by consumers complaining about various issues and discrepancies with this bank, Comerica. I am so glad to see this! I have already registered with usacomplaints.com so I too, can file a report against them! Yippee! Well, it may not produce any results. It may not help my case any but I sure as heck can let 'em have it somewhere that they can't shut me up or just tell me something to get rid of me! I do know one thing though. My Social Security check is going back to direct deposit! This direct express debit Master Card is for the birds!!!
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